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FAQ
Why there is no contact phone number on your site?
We are a online retailer of cellphone accessories, and this website is designed to fulfill the orders for customers. If you have any questions regarding the order, product, refund or exchange, please do not hesitate to contact us through email at sales@cellattire.com
is my information that i submit secure?
We assure that your security is our top priority. Your orders are processed through the use of a secure server so all information is encrypted. For security reasons, we do not store credit card numbers so that information cannot be retrieved by any one.
I emailed a request. When can i expect a response?
Customer service is very important to us. We answer emails as quickly as possible. Normal turn around time for emails will run about 24-48 business hours. If we are experiencing a high volume of emails, responses may be delayed. Please know, that we answer every correspondence in as timely manner as possible in an effort to better serve you.
What if i have questions about your products?
our customer service department has support professionals standing by to answer any questions you may have concerning our products. Please feel free to email with any questions you may have at support@cellattire.com
I am a retail owner, can i get wholesale prices from your company?
Unfortunately, this site is strictly a online retail site and we do not offer wholesale pricing at this time. You may contact us at support@cellattire.com and we may be able to assist you to a distributor near your area.
My product does not fit or work with my phone. How do i get a refund/exchange?
We will be happy to refund products returned within 7 days from the time you receive. All refunds are processed within 7 to 10 days. The exchanged items might take 2 to 3 business days to ship it out again. To obtain a rma # for the return/exchange item, please feel free to email us at support@cellattire.com. Please return the item with a letter of intent along with rma # and copy of invoice, we will process your request asap.
What are my payment options?
We use paypal checkout as a primary source of payment, but you can also use american express, master card, discover, visa as form of payment. Unfortunately, cash on delivery (c.o.d.) is not available as a form of payment at this time.
Are you going to sell or use my information for any 3rd party marketing?
All information provided will only be utilized to fulfill the order that you place with us. All information provided is strictly confidential and is contained on secure servers at a secure site.
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